Senior Manager Project Management

Overview

The Sr Manager Project Mgmt provides strategic leadership and vision for product and process design initiatives within the Retail Lottery Tools & Process organization. This role ensures that all design efforts align with organizational goals, operational requirements, and evolving market trends. The role oversees the full lifecycle of design and system-enhancement projects — from concept through launch and operationalization — while managing budgets, timelines, prioritization, and cross-functional collaboration.

This leader establishes design standards, drives continuous innovation, and provides strategic direction to senior team members to deliver high-impact, customer-focused solutions. The position is accountable for resource planning, stakeholder engagement, and ensuring that design outcomes support key business objectives, operational efficiency, and competitive positioning.

Responsibilities

• Lead the end-to-end design and delivery of product, process, and system enhancements aligned with organizational strategy.
• Set design standards, methodologies, and expectations for high-quality, user-centered outputs.
• Provide direction to senior design, process, and support teams to ensure cohesive, scalable, and innovative solutions.
• Partner with cross-functional stakeholders to define project scope, success criteria, and alignment to business objectives.
• Own the configuration, administration, and optimization of Clarity PPM modules (Projects, Resources, Portlets).
• Provide day-to-day operational oversight and user support, including on-call coverage as needed.
• Lead and manage the Clarity support team by assigning work, managing backlog, establishing priorities, and ensuring timely, high-quality delivery.
• Serve as the primary liaison with tool owners and technical partners to support and maintain integrations with Clarity (including SAP and other operational systems).
• Ensure system usage aligns with Brightstar policies, governance requirements, and process standards.
• Gather, document, and manage business requirements for enhancements, fixes, and configuration updates.
• Translate business needs into actionable priorities that balance operational urgency with strategic value.
• Maintain preventive maintenance routines and ensure system/runbook documentation is kept current, including disaster recovery plans.
• Continuously evaluate and enhance the Clarity platform and support model using industry best practices, methods, and emerging technologies.
• Provide coaching, training, and guidance to ensure effective and consistent use of Clarity across the organization.
• Monitor team expenditures and provide budgetary inputs (without formal signing authority).

Qualifications

• Strong command of the English language, both written and verbal.
• Demonstrated expertise in:
• Clarity PPM (Cloud and On-Prem)
• SAP integrations
• Windows-based systems and infrastructure
• Exceptional leadership, communication, and cross-functional partnership skills.
• Ability to manage competing priorities, large stakeholder groups, and complex technical requirements.
• Strong analytical skills with the ability to translate business needs into technical and design solutions.
• Bachelor’s degree in Management, Business, Computing, Project Management, Information Technology, or a related field.
• Minimum 10 years of project management, design leadership, or relevant technology management experience.

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

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