Product Owner

Overview

We are seeking a Senior Product Owner – Retail Digital Experience to lead the definition, delivery, and continuous improvement of digital products that produce innovative solutions for lottery partners, retail partners, and players. This role emphasizes innovation, usability, adoption, operational efficiency, and measurable business value. As an individual contributor, you will own the problem space end-to-end and serve as a trusted partner across delivery, marketing, technology, user experience, and business teams.

In this role on the Lottery Product Management Team, you will serve as the key liaison between customers, end users, and the development team. Your primary responsibility is to ensure the product fulfills user needs while aligning with the overall product strategy and contractual commitments. You will partner with stakeholders to analyze product features and business processes, clarify goals and constraints, and translate needs into well-defined product capabilities. You will then break those capabilities into system-specific user stories with clear acceptance criteria, enabling the delivery team to implement solutions that maximize value, usability, and operational readiness.

This position offers a dynamic environment where your decisions directly influence product outcomes and partner/player experiences. We are looking for a product owner who brings strong judgment, customer empathy, and a bias toward measurable impact.

Responsibilities

• Maintain and evolve the product vision and roadmap for a new line of retail-to-digital experiences, ensuring priorities are clearly articulated, sequenced, and aligned to strategic goals, customer needs, and technical feasibility.
• Translate market trends, customer feedback, analytics insights, and business objectives into clear requirements (epics/features/user stories), measurable success criteria, and expected outcomes that guide design and development decisions.
• Support customer-facing activities such as presentations, demonstrations, discovery workshops, RFIs/RFPs, and training by providing clear product narratives, value propositions, and requirements details that enable successful engagement and informed decision-making.
• Produce and maintain high-quality product documentation (e.g., product briefs, functional specifications, user guides, release notes, training materials, and traceability artifacts), ensuring content is accurate, version-controlled, and aligned with product management and delivery expectations.
• Engage closely with engineering, UX, architecture, security, marketing, commercial, and operations teams to clarify requirements, validate solutions, remove blockers, and ensure delivery outcomes meet customer and business needs.
• Communicate product direction, progress, tradeoffs, and outcomes to stakeholders and leadership through roadmaps, release updates, demos, and concise written summaries—setting clear expectations on timing, scope, risks, and dependencies.
• Influence teams through strong product ownership, customer-centric decision-making, and clear rationale—driving alignment and execution without formal authority while advocating for usability, adoption, and value realization.
• Partner with business, customer, and operational stakeholders to understand needs, clarify problems to solve, and define outcomes that matter (customer experience, adoption, revenue, efficiency, risk reduction).
• Own and continuously refine the product backlog: write user stories, define acceptance criteria, prioritize work, and ensure requirements are testable and well understood by the delivery team.
• Lead discovery and solution shaping with UX and engineering, including workflow mapping, journey/story mapping, and tradeoff discussions that balance speed, quality, compliance, and long-term maintainability.
• Participate in Agile ceremonies (refinement, sprint planning support, reviews/demos, retrospectives) and help remove ambiguity so teams can deliver consistently.

Qualifications

• 6+ years of experience in Product Ownership / Product Management, with demonstrated accountability for roadmap prioritization, backlog management, and end-to-end delivery of customer-facing or platform products.
• Proven delivery of products from discovery through launch and iteration, including defining success metrics, partnering with engineering/UX, and using feedback and analytics to drive continuous improvement.
• Strong Agile / Scrum experience, including writing clear user stories and acceptance criteria, leading backlog refinement and sprint planning support, and collaborating with delivery and testing teams to manage scope, dependencies, and release readiness.
• Excellent stakeholder communication and influence skills, with the ability to synthesize complex information, drive decisions, and align cross-functional partners and customers around priorities, tradeoffs, and measurable outcomes.
• Familiarity working in audit-driven, security-conscious, or regulated environments, with an understanding of controls, traceability, and documentation expectations.
• Experience driving product adoption across a federated or matrixed organization—aligning multiple teams on shared standards, instrumentation, rollout plans, and change management.
• Working knowledge of cloud-native platforms and distributed systems concepts (e.g., microservices, APIs, event-driven patterns, observability) and how they influence product decisions.
• Experience delivering products that bridge physical and digital experiences (e.g., retail devices/kiosks, point-of-sale integrations, scanners, printers, or other hardware-enabled workflows).
• Exposure to UX research, service design, or journey mapping, with the ability to incorporate insights into requirements, prioritization, and iterative improvements.
• Experience owning an enterprise or platform product (internal or external), including managing multiple customer personas, integrations, and shared capabilities at scale.

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

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