Product Manager

Location:

West Greenwich, RI, US, 02817

Requisition ID: 18889

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.

Overview

The Product Manager for Instants Game Management defines and executes the product vision, strategy, and roadmap for assigned applications within the IGM suite. This role ensures lotteries can effectively manage Instant Ticket lifecycles and retailer operations by translating customer needs into actionable requirements and directing Product Owners throughout implementation. The Product Manager partners closely with Product Engineering and Technology teams to deliver high‑quality, user‑focused releases and communicates product updates clearly to internal and external stakeholders.

Responsibilities

1. Own the vision, strategy, and roadmap for assigned Instants Game Management applications, documenting product requirements and reviewing requirements created by Product Owners.

2. Manage the feature backlog and roadmap while partnering with Product Owners and Product Engineering on requirements and release planning.

3. Provide input to Product Owners, Product Engineering, and UI/UX designers on mock‑ups and wireframes, ensuring an optimized user experience, and approve final user acceptance testing for new features and functions.

4. Collaborate with the Senior Product Manager and Technology teams to ensure software is built according to agreed‑upon scope, schedule, and budget.

5. Engage with customers to understand business needs; analyze, document, evaluate, and prioritize requirements; and make informed solution recommendations.

6. Immerse in new business areas to quickly develop domain expertise through proactive research and rapid learning.

7. Lead communication of product releases to internal and external stakeholders, ensuring clarity and alignment.

Qualifications

Business Expertise
- 5+ years of relevant experience (product management, engineering, lottery operations, instant ticket marketing/operations).
- Lottery marketing or operational experience strongly preferred.
Problem Solving
- Must excel at identifying desired outcomes and strategically navigating obstacles.
- Handles vague or partial customer feedback by probing for clarity, gathering information, and developing solutions.
Nature & Area of Impact
- High impact role directly influencing customer success.
- Leads product demonstrations, gathers requirements, and helps define strategy for how products support customers.
Interactions & Interpersonal Skills
- Strong communication skills with the ability to:
  - Present insights persuasively
  - Work confidently with individuals at all levels
  - Communicate effectively with customers
  - Influence and train users
- Must consistently present a positive and energetic view of solutions to drive adoption.

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

#LI-DAK #LI-HYBRID

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $74,961 - $164,800. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

Nearest Major Market: Providence
Nearest Secondary Market: Rhode Island

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