Product Owner - Prize Payments Solution

Overview

As a Product Owner in the Lottery Product Management Team, you will be the key liaison between customers, end users and the development team. Your primary responsibility is to ensure that the product fulfils user needs while aligning with the overarching product strategy. You will be the main point of contact for customers, tasked with analysing their product features and business processes, understanding their requirements, and translating these into specific product features. You'll break down these features and customer business requirements into system specific user stories, ensuring the product being implemented meets contractual obligations while delivering maximum value to users.

Responsibilities

With a focus initially on existing product adoption (delivery of an existing product solution to Lottery customers) and subsequently on new product development (for subsequent iterations of the product to the shelf), as a Product Owner you will:

• Lead Customer Engagements: Conduct discussions and workshops with customers to understand their needs, translating these insights into actionable product requirements. Organize product demonstrations to showcase solutions.
• Manage Customer Requirements: Develop business requirements, functional requirements, user stories, prioritize based on lottery customer feedback, market trends, and business value.
• Coordinate Across Product Lifecycle: Work closely with product engineering leaders to support day-to-day engineering efforts and ensure seamless product implementation utilizing Agile methodologies. Assists Quality Assurance team with testing direction in accordance with acceptance criteria and product vision. Coordinate with stakeholders to address any challenges or changes needed during delivery.
• Develop Artifacts: Create business and functional product documentation, user guides, and customer-facing release toolkits.
• Enhance Customer Support: Provide continuous guidance and assistance to customers, fostering product engagement and maximizing its usage.
• Understand and Shape Product Vision: Collaborate with the Product Manager to understand and influence the vision for the Claim and Payment’s product, ensuring alignment with strategic goals.
• Leverage AI-assisted tools: Employ AI assistants to expedite the development of clear requirements, user stories, and acceptance criteria. Utilize these technologies to enhance the quality and consistency of existing product documentation, including business and functional specifications, user guides, and release toolkits.

Qualifications

• Experience: Candidates must have 4+ years in business systems analysis, product ownership, or a related field. This experience is crucial for understanding user needs, transforming them into product features, and effectively managing product development processes.
• Technical Expertise: Familiarity with enterprise-grade B2B products including mobile and web-based products is essential, given the digital nature of contemporary solutions. Proficiency with tools like Jira, Polarion-X, or similar is important for managing atomic requirements as well as a product backlog and enabling seamless collaboration with development teams.
• Claims or Player Account Management Expertise: Possessing substantial knowledge of any claims sector, including a thorough understanding of their operations, is considered highly advantageous for this role.  
• Communication Skills: Strong English-language verbal and written skills are necessary to persuasively present insights and recommendations while engaging confidently with stakeholders at all organizational levels, ensuring effective communication and collaboration.
• Management Abilities: Proven ability to prioritize and manage multiple projects simultaneously within a fast-paced, dynamic environment is vital for success in this role.
• Interpersonal Skills: Excellent interpersonal capabilities are needed to influence and collaborate across all organizational levels, fostering strong stakeholder relationships.
• Generative AI tools skills: Sound AI skills to support product ownership work (requirements drafting, story decomposition, acceptance criteria, documentation), with strong judgment to validate accuracy and context.
• Familiarity with responsible AI practices: Understanding how to safeguard confidential information and adhering to internal policies and approval processes when utilizing external AI tools.
• Flexibility: Willingness to travel up to 20% of the time and work across multiple time zones is required, reflecting the role's international scope and engagement with diverse stakeholders.

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self