Manager, Delivery Business Analysis

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. We have a longstanding commitment to Responsible Gaming (RG) that is engrained within our core business and the products we offer to customers and players worldwide. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility.  Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.

Overview

The Manager, Delivery Business Analysis leads a team of Delivery Business Analysts responsible for defining, documenting, analyzing, validating, and managing business and functional requirements across system delivery initiatives.

This role combines people leadership, delivery oversight, quality assurance, and operational management to ensure that requirements are complete, traceable, aligned with approved scope, and effectively support successful project execution.

The position serves as a key partner to Product, Engineering, QA, PMO, Service, and customer-facing teams, driving consistency in business analysis practices while enabling high-quality solution delivery. 

Main Responsibilities

Team Leadership & Capability Development:

• Lead, coach, and develop a team of Delivery Business Analysts.
• Provide ongoing performance management, mentoring, and career development support.
• Build organizational BA capability and encourage continuous professional growth.
• Manage resource allocation, workload balancing, and team capacity planning. 

Requirements Delivery & Governance:

• Oversee requirements activities across multiple projects and delivery initiatives.
• Ensure Functional Requirements Documents (FRDs), business rules, workflows, reporting requirements, interfaces, configuration specifications, acceptance criteria, and traceability artifacts are complete and accurate.
• Maintain alignment between documented requirements and approved project scope.
• Support change control processes and requirement governance. 

Stakeholder Management:

• Partner closely with Product, Engineering, QA, PMO, Service teams, and customer-facing stakeholders.
• Facilitate discussions to clarify scope, resolve ambiguity, and align delivery expectations.
• Proactively identify and mitigate requirement-related risks.
• Support decision-making across the delivery lifecycle.

Quality Assurance & Continuous Improvement:

• Review complex requirements, business analyses, impact assessments, and change requests.
• Ensure readiness for development, testing, implementation, and operational handoff.
• Establish and enforce BA standards, templates, methodologies, and review processes.
• Identify recurring delivery challenges and implement process improvements to increase quality, speed, and consistency.

Qualifications

• Bachelor's degree in Business, Information Systems, Technology, or a related discipline, or equivalent professional experience.
• Master's degree in Business, Information Systems, Technology, or a related field is preferred. 

Experience

• 7+ years of experience in Business Analysis, Requirements Management, Systems Delivery, Software Implementation, Related technology-driven environments
• Proven experience leading complex requirements initiatives.
• Experience mentoring, coaching, or guiding Business Analysts.
• Experience managing Business Analysts within product, technology, implementation, lottery, or regulated enterprise environments is preferred.
• Exposure to large-scale implementations, platform migrations, system conversions, product rollouts, and configuration-driven solutions is preferred. 

Required Skills

Business Analysis & Requirements Management:

• Requirements elicitation, analysis, and validation.
• Functional Requirements Documentation (FRD).
• Requirements traceability management.
• Gap analysis and impact assessment.
• Change control processes.
• Business process modeling and workflow analysis.
• Acceptance criteria definition. 

Delivery & Project Execution:

• Software Development Life Cycle (SDLC).
• System implementation and delivery methodologies.
• Cross-functional delivery governance.
• Resource planning and prioritization.
• Risk identification and mitigation.
• Delivery readiness and implementation support. 

Leadership:

• Team management and coaching.
• Performance management.
• Workforce planning.
• Capability development.
• Decision-making in complex delivery environments. 

Soft Skills

• Strong stakeholder management skills.
• Excellent written and verbal communication.
• Ability to translate complex concepts for both technical and non-technical audiences.
• Facilitation and workshop leadership.
• Conflict resolution and negotiation skills.
• Active listening and coaching mindset.
• Strong influencing skills without formal authority.
• Sound judgment and escalation management.
• Ability to operate effectively in ambiguous environments.
• Relationship building and partnership development. 

Nice to Have

• Experience in the lottery industry.
• Experience within regulated technology environments.
• Knowledge of enterprise-scale platforms and transaction-based systems.
• Experience with customer-facing delivery organizations.
• Exposure to integrations, reporting solutions, business rules engines, and configuration-driven platforms.
• Experience supporting post-production or service transition activities. 

What Success Looks Like

The successful candidate will:

• Deliver high-quality and traceable requirements across multiple initiatives.
• Build a high-performing Business Analysis team.
• Improve alignment between Product, Engineering, QA, PMO, and Service functions.
• Reduce requirement-related rework and delivery risks.
• Increase stakeholder confidence through strong governance and communication.
• Drive continuous improvement of BA methodologies and delivery practices. 

#LI-JB1 #LI-Hybrid

This information reflects Brightstar Lottery’s good-faith estimate of compensation for this position at the time of publication. Actual compensation will be determined in accordance with the applicable collective agreement and internal compensation policies. Factors that we consider include, but are not limited to, role, career level, performance, skills, level of expertise, experience, location, market competitiveness, and internal equity. The estimated starting compensation range is 220,000.00 zł – 260,000.00 zł. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

In addition to base salary, employees may be eligible for an annual performance-based bonus with a set target (% of salary) aligned with individual and company performance. Eligibility and payout may be prorated based on date of hire and service during the performance period or sales commission.

Other Benefits Offered:

• Paid time off
• Health insurance, life insurance, and disability insurance
• Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice​
• Variety of well-being programs​
• Retirement benefits
• Additional benefits available depending on the seniority of the role

This position is governed by collective bargaining agreement, which regulates the main terms and conditions of employment, including minimum salary levels, classification, working hours, leave, and other employment rights. 

Our hiring process is conducted in line with principles of pay transparency and equal pay. We do not request or rely on candidates’ salary history during the selection process. 

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.