HR Shared Svc Rep IV

Responsibilities

• Responsible for workforce administration for Poland, including:
• • Handling and coordination of all aspects of the employee life-cycle such as hiring, terminations, market adjustments, promotions, contract updates, changes to terms and conditions, etc.
• • Performing P&T transactions in P&T systems, SuccessFactors, for employees in Poland
• • Facilitating New Hire Orientation for the on-boarding of new employees covering high-level overview of corporate history and information, Benefits, Diversity and Respect training
  • Maintaining employee documentation as required, such as personnel files, social security files, state reports, confirmation of employment eligibility, medical files, etc.
• • Supporting employee and manager inquiries and processing requests following the required guidelines
• • Educating employees and managers of services available to them and encouraging self-service tools such as myGPS and other systems
• • Adheres to metrics and SLAs where applicable
• Administer the benefit programs and/or retirement plans for assigned geography as appropriate (benefit analytics, benefit provider selection process, benefit day-to-day administration, liaison with benefit vendors and consultant, recommending changes to programs, etc.)
• Ensure local policy, benefits, and any P&T related information is kept up to date on employee portal/P&T website
• Document and respond to incoming P&T queries within identified service level agreements via myGPS tool, emails, walk-ins, or calls
• Assist in the tailoring of P&T communications, including reviewing language translations
• Escalate/triage issues or queries to Business Partners and/or COEs as needed
• Integrate efficiently with team members in the functional area(s), seeking input/assistance as needed.
• Collaborate effectively with team members to execute tasks and fulfill key deliverables within Global People Services function in order to develop credibility, supporting and backing up Global People Services peers as needed. 
• Compliance processing (such as Internal Audit requests)
• Monthly reports processing
• Provide data for Compensation Surveys
• Coordinate monthly employee relations activities such as birthdays, holidays, events, employee meetings, etc.

Qualifications

• • Associate’s degree in Business Administration, Human Resources, or related field (Bachelor’s degree preferred)
  • 1-3 years of related experience preferably in Human Resources (knowledge in benefits administration)
  • Technical proficiency in Microsoft Office Suite – Outlook, Word, Excel, PowerPoint and TEAMs
  • Data entry experience
  • English language skills

   

Critical knowledge and competencies required:

• Strong communication skills, with an emphasis on tact and diplomacy. This includes the ability to speak and write clearly to deliver customer service excellence – over the phone, through e-mail, or in all other interactions
• Expertise in local labor law where required
• Build strong customer focus, delivering solutions with our employees in mind
• Ability to work independently and function well in a team and matrix structure
• Work collaboratively with others, creating partnerships with management, colleagues, and the rest of the People & Transformation function
• Strong organizational skills, with the ability to handle numerous projects simultaneously, while maintaining high accuracy and attention to detail
• Treat highly confidential information with utmost integrity