Data Center Supervisor

Location:

Warsaw, PL, 00-807

Requisition ID: 19351

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.

Role Overview

The Data Center Supervisor is responsible for ensuring the stability and reliability of 24/7 data center operations. This role leads a team of operators/analysts, manages incident response, and ensures adherence to operational processes and service levels in a global environment.

Responsibilities

Operations & Service Continuity

Ensure continuous, 24/7 operation of data center services and infrastructure
Monitor system performance, availability, and capacity
Lead incident management, including escalation and resolution of major incidents
Coordinate actions during critical outages to minimize business impact

Team Leadership

Lead and manage a team of Data Center Operators / Analysts
Plan team schedules (including shift coverage where applicable)
Provide coaching, feedback, and performance management
Support professional development and technical skill growth of team members

Process & Quality Management

Ensure compliance with ITIL processes (Incident, Problem, Change Management)
Monitor and report operational KPIs (e.g., SLA adherence, uptime, MTTR)
Identify and implement process improvements to increase efficiency and service quality
Maintain documentation, procedures, and operational standards

Stakeholder Management

Collaborate with global IT teams (Infrastructure, Applications, Security)
Coordinate with vendors and external service providers
Provide regular reporting to management on operational performance
Act as a key contact point for escalations and operational issues

Qualifications

Experience

5+ years of experience in IT operations / data center environment
1–3 years of experience in a leadership or supervisory role
Experience in 24/7 operational environment is preferred

Technical Skills

Knowledge of Data Center Operations and infrastructure (servers, networks, storage)
Experience with monitoring tools (e.g., enterprise monitoring platforms)
Understanding of Windows/Linux environments
Familiarity with ITIL or IT Service Management processes

Soft Skills

Strong leadership and team management skills
Ability to work under pressure and manage critical incidents
Excellent communication and stakeholder management skills
Problem-solving mindset and strong decision-making ability

Key Performance Indicators (KPIs)

System availability / uptime
SLA compliance
Incident resolution time (MTTR)
Number and severity of incidents
Team performance and engagement

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

Brightstar is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. Brightstar is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

For more information, please visit www.brightstarlottery.com.