Supervisor Data Center

Responsibilities

The Night Shift Computer Operations Supervisor leads overnight operations for a 24x7x365 mission‑critical data center, ensuring continuous system availability, effective incident response, and strict adherence to service levels and operational standards. This role serves as the senior operational authority during night shift, providing leadership, real‑time decision‑making, and escalation management while minimizing risk and maintaining operational stability.

• Lead and supervise the night shift operations team, ensuring adequate staffing, workload balance, and uninterrupted coverage.
• Act as the primary authority for overnight operations, incidents, and escalations with minimal supervision.
• Ensure continuous, stable operation of assigned systems, platforms, and jurisdictions.
• Direct and participate in first‑ and second‑tier incident response, troubleshooting, and recovery.
• Coordinate escalation to on‑call engineering, network, systems, and vendor resources as required.
• Ensure all incidents and service requests are documented, communicated, and resolved in accordance with IT best practices.
• Enforce adherence to operational procedures, runbooks, checklists, security policies, and audit requirements.
• Oversee execution and validation of monitoring, scheduled jobs, backups, and operational controls.
• Ensure accurate shift logs, incident reports, and cross‑shift handoffs.
• Build effective working relationships with customers, vendors, and internal support teams.
• Identify operational risks, trends, and improvement opportunities; implement corrective actions.
• Assist with hiring, training, coaching, performance management, and staff development.
• Complete HR‑related administrative tasks including timekeeping and payroll oversight.
• Participate in technology implementations, transitions, and operational improvement initiatives.
• Perform Senior Computer Operator duties and assist operators as needed.

Qualifications

• Ability to lead independently during overnight operations with limited senior management presence.
• Strong incident management, troubleshooting, and escalation skills in a high‑availability environment.
• Proven people leadership, coaching, and performance management capabilities.
• Excellent written and verbal communication skills.
• Strong organizational, analytical, and decision‑making skills.
• Ability to work effectively under pressure and manage competing priorities.
• Solid understanding of IT operations, Lottery industry, audit requirements, and best practices.

EXPERIENCE

• Bachelor’s degree or equivalent professional experience.
• Minimum 4+ years experience in a data center, NOC, or enterprise operations environment.
• Prior supervisory or team‑lead experience in a 24x7 operation preferred.
• Experience supporting mission‑critical, customer‑facing systems.

ESSENTIAL REQUIREMENTS

Operations & Technical

• Senior Computer Operator‑level technical proficiency.
• Advanced Linux command‑line skills (system monitoring, log analysis, process management, troubleshooting).
• Basic scripting knowledge (e.g., Bash, shell, or equivalent) to support automation, diagnostics, and operational efficiency.
• Strong incident response, troubleshooting, and recovery skills.
• Working knowledge of enterprise systems, automation, monitoring, and job scheduling.
• Working knowledge of data center networking concepts (LAN/WAN, IP, firewalls, switches, routers).

Best Practices (Preferred)

• Familiarity with ITIL‑based Incident, Change, Problem, and Release Management.
• Knowledge of security, audit, and environmental controls in a data center environment.

Leadership

• Ability to lead and motivate teams during overnight hours.
• Proven ability to enforce standards, drive accountability, and maintain operational discipline.

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

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