Lottery Field Service Technician

Overview

Responsibilities

• Responsible for transporting, installing (if applicable), and maintaining Brightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner.
• Attend driver training and follow Brightstar vehicle policy regarding the use and maintenance of the company vehicle.
• Maintain equipment to promote continuous operation of Brightstar equipment.
• Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.
• Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.
• Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items.
• Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
• Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.

Qualifications

• High school degree or GED equivalent required.
• At least 1 - 2 years of experience in a customer service related position.
• At least 1 -2 years of experience in technical repairs.
• Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors.
• Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location).

Benefits:

Brightstar employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):

• Medical, dental, and vision benefits start on day one of being a Brightstar employee
• 12 paid holidays plus 2 floating holidays per year (new hires will receive floating holidays on a pro-rated basis according to their start date)
• We offer 3 weeks (15 days) of paid vacation per year, front-loaded at the beginning of each calendar year. For the first year of employment, vacation time will be prorated based on the employee's start date. Unused vacation days by the end of the calendar year will be forfeited.
• Accrued paid sick leave - accrue 1 hour for every 30 hours worked
• 401k with employer match and 100% vested day one

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

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