Field Service Tech I

Location:

Trincity, TT, __

Requisition ID: 18586

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.

OVERRAL OBJECTIVE & PURPOSE

Properly maintains and services equipment at Retailer (Customer) locations. Responds to dispatches for resolution of Retailer issues, maintains, installs, removes and or repairs lottery equipment

PRINCIPAL DUTIES & RESPONSABILITES

Responsible for transporting, installing, and maintaining equipment, replacement parts, tools, and other equipment in an organized and structured manner. Equipment installation may include (although is not limited to), Gemini's, Monitors, external antennas, Altura terminals, TSP's, printers and any other equipment identified for installation.
Promptly remove all equipment at retailer locations that have been identified for de-installation by the Field Services Supervisor.
Full utilization of Cadence application for internal processes set by the department.
Adhere to the company vehicle policy regarding the use and maintenance of the company vehicle; this includes performing scheduled preventative maintenance tasks.
Troubleshooting to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or repairing the malfunctioning component.
Completion of scheduled Preventative Maintenance as per assigned Key Performance Indicators.
Effectively and efficiently communicating with Hotline personnel, to provide feedback on completed visits based on dispatches and accurately reporting activity, arrival and departure times and problems, details, and resolutions of failures to the Helpdesk.
Maintain in the vehicle an adequate inventory of equipment to replace malfunctioning ones on the field and to support with installations.
Completion of all documentation for equipment being returned to the depot for repairs.
Support with ad hoc projects as it relates to the Field Service Department.

REQUERIMENTS

ACADEMIC BACKGROUND

Certification in Electricals/Electronics or Telecommunications discipline.

EXPERIENCE

3 years of experience with technical repairs.

ESSENTIAL REQUIREMENTS

Owner of a valid driver’s permit.
Experience with electronics and electro-mechanical devices required.
Speaks clearly and concisely, well understood
Ability to work independently
Effective business writing skills, including reports, procedures, and letters.

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

#LI-RQ

Brightstar is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. Brightstar is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

For more information, please visit www.brightstarlottery.com.