Customer Service/Sales Specialist

Location:

Trenton, NJ, US, 08648

Requisition ID: 19051

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.Global Leader in Lottery Solutions | Brightstar LotteryDiscover Brightstar Lottery, the global leader in lottery innovation. Safe, secure, and engaging solutions that benefit communities and meet player needs.

Responsibilities

THIS ROLE OFFERS A $500 SIGN-ON BONUS!

This role is hybrid in Trenton, NJ. Candidate must live in or near Trenton.

The Customer Service/Sales Specialist is responsible for selling company products and services via outbound phone calls to an existing list of clients. This role focuses on closing sales, processing orders, and responding to customer questions, for NJ Lottery products. While technical knowledge is preferred, strong communication and customer service skills are essential. Specialists may also support field sales teams, maintain customer databases, and contribute to post-sales and administrative activities, often working toward individual or team sales quotas.

KEY RESPONSIBILTIES

Independently close routine sales with existing customers; Maintain customer relationships by ensuring satisfaction and identifying upsell opportunities; Promote lottery products to retailers and support marketing efforts.

Qualifications

Typically requires a minimum of 2 years of related experience
Comfortable handling inbound calls and emails
Capable of processing orders and supporting account servicing
Shows growing confidence in relationship-building with retailers

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range for this role is $15.71 – $28.33. The actual pay offered may be higher or lower. The Company complies with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is one part of our Total Rewards program. Non-exempt roles are eligible for irregular discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.