Network Support Technician I

Location:

Tallahassee, FL, US, 32301

Requisition ID: 17836

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.

Responsibilities

This role is located in Tallahassee, FL. Candidate must live in or near Tallahassee.

The Network Support Technician I supports the Florida Lottery Systems Team at the Tallahassee Data Center. This role is responsible for modifying, repairing, and conducting preventive maintenance on internal telecommunication equipment and systems. The technician assists in developing new internal programs or modifying current systems and provides technical support for hosted web-enabled solutions.

Key Responsibilities
· Provide technical support for servers and communication systems.
· Support Field Services and Data Center teams with reports, software updates, and system status.
· Troubleshoot network systems using established procedures and tools.
· Monitor network tools for service verification and anomaly detection.
· Execute operational checklists for maintenance, change requests, and system validations.
· Perform release management and network hardware/software updates.
· Assist in planning network projects and releases.
· Support local testing policies and procedures.
· Generate and update reports for Field Service Technicians and management.
· Broadcast software updates and parameters to Lottery terminals.
· Maintain communication servers in coordination with System Admin.
· Collaborate with QA and Field Services for terminal installations and software releases.
· Provide phone-based troubleshooting and escalate issues as needed.

Qualifications

· High School Diploma or equivalent required.
· 2+ years of experience in technical support, helpdesk, IT, or data center operations.
· Entry-level knowledge of server administration, LAN/WAN technology, and TeleComm systems.
· Familiarity with network equipment including firewalls, switches, and routers.
· Experience in end-user support and customer service.
· Strong time management, organizational, and communication skills.
· Attention to detail and commitment to quality.
· Professionalism, integrity, and ability to work independently or as part of a team.
· Proficiency in Microsoft Office (Outlook, Word, Excel, Teams).

Working Conditions

· This role operates within a secure data center environment and may require occasional on-call support or shift flexibility. The technician must be able to communicate effectively with internal and external clients and adapt to a fast-paced technical setting.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

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At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $29,120 - $52,548. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.