Project Manager, Operations & Technology

Location:

TX Statewide, TX, US

Requisition ID: 18883

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.

Responsibilities

YOUR ROLE IN THE BRIGHTSTAR UNIVERSE:

As a Project Manager, Operations and Technology, you’ll help drive key initiatives that enhance how our Services organization operates and delivers value. You’ll lead projects that improve workflows, upgrade systems, introduce automation, and streamline service delivery across our field, call center, and supply chain teams. You’ll work closely with the VP of Supply Chain & Services along with partners across Operations, IT, and vendor teams to ensure timelines, milestones, and outcomes stay on track. This role blends project leadership, problem‑solving, and a passion for operational excellence to help Brightstar deliver efficient, reliable solutions across the business.

Lead cross‑functional projects from planning through delivery, ensuring goals, timelines, and deliverables are met
Support initiatives involving route optimization, service delivery improvements, automation, and new technology rollouts
Partner with leadership to define scope, requirements, success measures, and project priorities
Build and manage project plans, schedules, milestones, budgets, and risk logs
Facilitate project meetings... prepare agendas, drive alignment, track actions, and maintain accountability
Troubleshoot obstacles, evaluate options, and recommend solutions using data and insights
Coordinate with internal teams and external vendors to ensure technical and operational requirements are met
Provide regular updates, summaries, and recommendations to stakeholders and leadership
Adapt project approaches as business needs or priorities evolve

Qualifications

YOUR STAR QUALITIES

Required:

3+ years of project management experience with cross‑functional teams
Demonstrated ability to manage multiple initiatives at once
Strong Excel skills, including analysis, reporting, and pivots
Excellent communication skills with the ability to influence and collaborate
Strong analytical and problem‑solving abilities
Comfort working in dynamic, changing environments
High attention to detail and accuracy

Preferred:

Experience with SAP, Salesforce, or similar enterprise applications
Background in operations, supply chain, technology, or field service environments
Exposure to process mapping, automation efforts, or continuous improvement methodologies
Experience coordinating with technical teams or external vendors

YOUR BRIGHTSTAR BENEFITS - We believe great work deserves great rewards. Here’s a glimpse of the benefits that help our team shine (all benefits mentioned are subject to policy and eligibility requirements):

10% shift differential for qualifying 2nd shift hours
Medical benefits starting Day 1
12 paid holidays + 2 floating holidays annually
3 weeks paid vacation per year (prorated first year)
401(k) with employer match, 100% vested Day 1
Company-paid parental leave, life insurance, short- and long-term disability
Gym membership reimbursement
Free identity theft protection
Tuition reimbursement

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

#LI-NA1 #LI-USREMOTE

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $37,500 - $115,500. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.