Field Service Technician I

Location:

TX Statewide, TX, US

Requisition ID: 19646

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.Global Leader in Lottery Solutions | Brightstar LotteryDiscover Brightstar Lottery, the global leader in lottery innovation. Safe, secure, and engaging solutions that benefit communities and meet player needs.

Overview

Brightstar is seeking a Field Service Technician to support lottery operations by servicing equipment at retail locations in the San Antonio, TX area. This role focuses on maintaining uptime, troubleshooting issues in the field, and supporting retailer operations through technical service and training.

Responsibilities

Respond to service calls and travel within assigned service zone
Install, repair, and maintain lottery equipment and communication devices
Troubleshoot and resolve equipment issues in the field (swap parts, clean, adjust components)
Deliver supplies (paper, ribbons, bet slips) and manage inventory
Provide basic training to retailers on equipment usage
Accurately report service activities, issues, and resolutions
Maintain company vehicle and adhere to driving policies

Qualifications

High school diploma or GED required
1+ year of customer service experience
1+ year of technical repair experience
Valid driver’s license with good driving record
Ability to distinguish colors (equipment-related requirement)

Benefits (Highlights):

Company vehicle (take-home, work use)
Day-one medical coverage
3 weeks vacation + 12 holidays + 2 floating holidays
401(k) with immediate vesting and company match
Paid parental leave, disability, and life insurance
Tuition reimbursement and gym membership support

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

#LI-DAK #LI-ONSITE

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range for this role is $14.00 – $23.00. The actual pay offered may be higher or lower. The Company complies with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is one part of our Total Rewards program. Non-exempt roles are eligible for irregular discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

Immigration sponsorship is not available for this role.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.