Field Services Technician I

Location:

St Croix, VI, 820

Requisition ID: 19133

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.

Job Summary

The Field Service Technician plays a hands-on role in keeping Brightstar lottery operations running smoothly by delivering reliable, field‑based technical support at retailer locations and designated repair facilities in St. Croix, USVI. Reporting to the Field Services & Warehouse Supervisor, this role focuses on the installation, maintenance, servicing, removal, and repair of lottery equipment while ensuring safety, quality, and service level expectations are consistently met. As a frontline representative, the FST contributes directly to equipment uptime, retailer satisfaction, and operational excellence, while living Brightstar’s values and supporting a culture of trust, inclusion, and customer focus

Key Responsibilities

Install, maintain, service, remove, and repair Brightstar lottery equipment at retailer locations and approved repair facilities.
Respond promptly to service dispatches, diagnose issues, and restore equipment functionality in line with service level and quality standards.
Perform scheduled and unscheduled preventive maintenance to support optimal system performance and reliability.
Safely transport, handle, and manage tools, equipment, spare parts, and consumables in compliance with safety and vehicle‑use policies.
Maintain accurate inventory records, including receiving, shipping, tracking, and reporting of equipment, parts, and materials.
Support warehouse operations by helping maintain a clean, safe, and secure environment and ensuring materials are stored correctly and securely.
Deliver equipment, consumables, and marketing materials to retailers and internal teams, completing required documentation accurately.
Assist with the installation and removal of signage and promotional materials at retailer points of sale.
Ensure retailer service requests are routed through approved systems and escalated appropriately when issues fall outside standard procedures.
Provide basic operational training to new retailers or employees as needed to support effective use of equipment.
Coordinate the disposal of faulty, damaged, or obsolete materials in line with company policies and regulatory requirements.
Support local disaster recovery or emergency response activities when required, contributing to business continuity.
Act as a positive ambassador for Brightstar by delivering professional service, building strong relationships, and modeling ethical standards and company values.

Requirements and Qualifications

High school diploma or equivalent required.
Technical certificate or vocational training in electrical technology, electronics, or technical services preferred.
Minimum of two years of experience in electronic repair and at least one year of experience in a related technical or field‑based role.
Experience with field service, customer site support, preventive maintenance, or inventory and warehouse operations preferred.
Exposure to lottery, gaming, telecommunications, or similar service‑driven environments is an advantage.
Valid driver’s license with a clean driving record required.
Ability to troubleshoot routine to moderately complex technical issues using established procedures and sound judgment.
Strong customer service mindset with clear, respectful communication skills for both technical and non‑technical audiences.
Comfort working independently in the field while collaborating effectively with supervisors and cross‑functional teams.

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

#LI-RQ

Brightstar is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. Brightstar is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

For more information, please visit www.brightstarlottery.com.

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