Repair Technician I

Location:

San Antonio, TX, US, 78233

Requisition ID: 19357

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.Global Leader in Lottery Solutions | Brightstar LotteryDiscover Brightstar Lottery, the global leader in lottery innovation. Safe, secure, and engaging solutions that benefit communities and meet player needs.

Position Summary

We are seeking a motivated and detail-oriented Repair Technician I to join our Manufacturing/Repair Logistics team in San Antonio, TX. In this role, you will be responsible for troubleshooting, repairing, and maintaining lottery terminals and associated equipment to ensure optimal performance. This position offers the opportunity to work with advanced technology in a fast-paced, team-oriented environment.

Responsibilities

Troubleshoot and repair terminals and peripherals down to the component and board level
Test Point-of-Sale (POS) and communications equipment to determine root cause of failure
Clean, inspect, and maintain equipment to ensure reliability and quality standards
Support Field Service Technicians by managing inventory, tools, and parts distribution
Maintain accurate repair logs and inventory records through data entry systems
Assist in maintaining appropriate inventory levels of spare parts, sub-assemblies, and terminals
Perform quality checks on returned parts from vendors and repair centers
Maintain a clean, organized, and safe warehouse environment
Collaborate with internal departments and support field operations as needed
Perform general administrative and data entry duties
Operate warehouse equipment, including forklifts
Occasionally operate a box truck to support installation activities and equipment movement
Coordinate transfer of equipment between facilities

Minimal travel required, with occasional field support based on site needs.

Qualifications

Education

High school diploma or GED required

Experience

1+ year of related experience required
Experience working with electronics and electromechanical devices required
Experience with communications and IP-based technology preferred
Proficiency with computer systems and software applications

Skills & Abilities

Ability to work independently and manage multiple priorities
Strong troubleshooting and critical thinking skills
High attention to detail and adherence to processes
Strong judgment and problem-solving capability
Valid driver’s license with a good driving record
Ability to accurately distinguish colors for troubleshooting purposes

Physical Requirements

Ability to lift and carry equipment up to 50 pounds over extended distances
Ability to climb ladders and work with tools and electrical components
Manual dexterity for handling small parts and equipment

Total Rewards & Benefits

Medical, dental, and vision coverage starting Day 1
3 weeks of paid vacation (prorated first year)
401(k) with company match and immediate vesting
Company-paid parental leave, life insurance, and disability coverage
Tuition reimbursement and gym membership reimbursement
Identity theft protection

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range for this role is $21/hr. The actual pay offered may be higher or lower. The Company complies with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is one part of our Total Rewards program. Non-exempt roles are eligible for irregular discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

Immigration sponsorship is not available for this role.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.