IT Quality Assurance Senior Manager

Location:

Roma, IT, 00154

Requisition ID: 19648

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. We have a longstanding commitment to Responsible Gaming (RG) that is engrained within our core business and the products we offer to customers and players worldwide. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.

About the Role

We are looking for an experienced QA Engineering Manager to lead and develop our Quality Assurance organization supporting business-critical iLottery platforms.

This role combines equally people leadership and quality engineering leadership, requiring a manager who can drive team performance, organizational growth, quality strategy, and delivery excellence while maintaining strong technical credibility.

Responsibilities

Leadership & People Management

Lead, coach, and develop a distributed QA team across multiple locations.
Own hiring, onboarding, performance management, career development, and succession planning activities.
Manage capacity planning, resource allocation, and workforce growth aligned with business priorities.
Foster a culture of accountability, ownership, continuous improvement, and collaboration.
Support organizational change, Agile transformation, and quality maturity initiatives.
Partner with senior stakeholders to align people, priorities, and delivery objectives.

Quality Engineering & Delivery

Define and govern QA processes, methodologies, standards, and testing strategies across all product streams.
Drive test automation, quality engineering practices, and continuous improvement initiatives.
Ensure effective test planning, execution, defect management, and release readiness.
Collaborate with Product, Engineering, DevOps, Operations, and external partners to deliver high-quality solutions.
Define and monitor QA KPIs, quality metrics, and operational performance indicators.
Identify risks, remove delivery blockers, and drive resolution of critical quality issues.

Working Model

Hybrid working model in accordance with company policy.
Availability to support distributed teams across Italy, Poland, and the United Kingdom and to attend on site meetings when required.

Qualification

Bachelor’s degree in computer science, Software Engineering, Information Technology, or equivalent discipline.
ISTQB, Agile Testing, Scrum, SAFe, or equivalent certifications are desirable.

Professional Experience / Seniority

8+ years of experience in Software Testing, Quality Assurance, or Quality Engineering.
4+ years of direct people management experience within QA organizations.
Proven experience leading teams of 8+ professionals, including employees and external consultants.
Demonstrated ownership of hiring, performance management, talent development, and workforce planning.
Proven track record driving automation, quality transformation, and organizational change initiatives.
Experience operating in Agile, DevOps, and fast-paced software delivery environments.

Requirements

Strong people management capabilities, with proven experience developing high-performing teams through coaching, mentoring, performance management, talent development, and organizational leadership.
Strong knowledge of Software Quality Assurance and Quality Engineering practices.
Experience with test automation frameworks, CI/CD pipelines, and modern testing strategies.
Solid understanding of APIs, distributed systems, cloud platforms, and microservices.
Experience with release management, quality governance, and defect management processes.
Strong analytical, problem-solving, and decision-making skills.
Ability to influence stakeholders and lead cross-functional initiatives.
Experience in Gaming, iGaming, Lottery, FinTech, or other regulated industries.
Experience leading international and distributed teams.
Exposure to large-scale QA transformation and automation programs.

Success Profile

Leading Complexity
Leading People
Leading the Business
Leading Self

#LI-JB1 #LI-Hybrid

This information reflects Brightstar Lottery’s good-faith estimate of compensation for this position at the time of publication. Actual compensation will be determined in accordance with the applicable collective agreement and internal compensation policies. Factors that we consider include, but are not limited to, role, career level, performance, skills, level of expertise, experience, location, market competitiveness, and internal equity. The estimated starting compensation range is €57.000– €72.000. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

In addition to base salary, employees may be eligible for an annual performance-based bonus with a set target (15% of salary) aligned with individual and company performance. Eligibility and payout may be prorated based on date of hire and service during the performance period or sales commission.

Other Benefits Offered:

Paid time off
Health insurance, life insurance, and disability insurance
Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice
Variety of well-being programs
Retirement benefits including Supplementary Pension
Additional benefits available depending on the seniority of the role
Mobility Benefits
Meal Vouchers

This position is governed by collective bargaining agreement, which regulates the main terms and conditions of employment, including minimum salary levels, classification, working hours, leave, and other employment rights. 

Our hiring process is conducted in line with principles of pay transparency and equal pay. We do not request or rely on candidates’ salary history during the selection process. 

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

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