Call Center Associate I

Location:

RI Statewide, RI, US

Requisition ID: 17902

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.

Responsibilities

Answer inbound phone calls from lottery retailers across multiple jurisdictions regarding lottery equipment issues, supply requests and game information
Connect with internal departments to resolve customers issue by conferencing or transferring calls as appropriate
Accurately diagnose and troubleshoot terminal equipment issues and take appropriate action
Demonstrate an ability to defuse situations and advance issues appropriately
Apply knowledge base to provide accurate information and troubleshooting steps
Ensure each retailer contact is detailed in CRM tool with suitable call reason, issue, and notes
Demonstrate a strong dedication to providing continuously outstanding customer service
This position will be a work from home(remote) position. You will be required to have a high speed internet connection with a hard wired connection into your router. This service is paid by the employee. A safe and quiet place to work using company provided equipment is also required

Building Brighter Futures

Hourly pay of $22.50 per hour (Rhode Island residents only)
Shift differential (10%) for those who work 2nd shift hours that qualify
Medical benefits day one of being a Brightstar employee
12 paid holidays plus two floating holidays per year
3 weeks of paid vacation per year, prorated first year
401K with employer match and 100% vested day one
Company paid parental leave, life insurance, short-term disability, and long-term disability
Gym membership reimbursement, free identity theft protection, and tuition reimbursement

Qualifications

Rhode Island residents only
High School diploma or equivalent
1 year of customer service experience within a call center or comparable industry preferred
Ability to operate a computer and navigate through functions, basic data entry skills, proven oral and written communication skills, strong customer service skills
24 hours per day x 365 day per year call center, weekends and holidays required
1st & 2nd Shift Available -(2nd shift offers shift differential pay)

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

#LI-MO1

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $43,680 - $46,800. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.