Security Officer II

Overview

The Security Officer II is an individual contributor responsible for helping maintain a safe and secure environment for employees, visitors, and property at Brightstar facilities. This role supports physical security operations by enforcing safety protocols, monitoring systems, and responding to incidents in accordance with established procedures.

This position requires the ability to work different shifts.

Responsibilities

• Support the physical security of company facilities and operations in alignment with company policies and regulatory requirements.
• Maintain a secure environment by monitoring fixed posts and conducting regular foot and vehicle patrols.
• Control access to facilities by verifying credentials, issuing and managing access badges, and preventing unauthorized entry or removal of property.
• Monitor and operate security systems including CCTV, access control, intrusion detection, and fire alarm systems.
• Respond to incidents and alarms, escalating situations as appropriate and documenting activities accurately.
• Maintain visitor logs, incident reports, and daily activity logs to ensure clear and timely communication.
• Coordinate with third‑party alarm monitoring services and interact professionally with external parties such as auditors, inspectors, and regulatory representatives.

Business & Technical Knowledge

• Working knowledge of physical security operations, including access control, video surveillance, alarm systems, and visitor management.
• Understanding of how Physical Security partners with Facilities, IT, HR, Compliance, and Operations to support business continuity and safety.
• Ability to apply established procedures while exercising good judgment in a dynamic, 24/7 environment.

Problem Solving & Impact

• Address routine to moderately complex security issues such as unauthorized access attempts, equipment irregularities, or policy non‑compliance.
• Prioritize tasks effectively in a fast‑paced setting and escalate issues when circumstances exceed assigned authority.
• The quality of work directly impacts employee safety, site operations, and customer experience.

Interpersonal Skills

• Communicate clearly, respectfully, and professionally with employees, visitors, tenants, and external partners.
• Maintain a calm and approachable presence while enforcing policies consistently and fairly.

Qualifications

• High school diploma or equivalent.
• 2–4 years of relevant security experience or related work.
• Basic knowledge of federal, state, and local laws related to security operations.
• Familiarity with security systems such as CCTV, access control, and alarm systems.
• Proficiency with basic computer applications (e.g., Microsoft Windows and Office).
• Ability to pass required background checks, including financial and state lottery checks, and obtain required licenses.

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

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