Customer Engagement Lead

Location:

Providence, RI, US, 02903

Requisition ID: 17641

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.

Overview

As a Customer Engagement Lead, you’ll be at the forefront of shaping how our lottery solutions are communicated—internally and externally. You’ll ensure our messaging is clear, compelling, and tailored to each customer’s unique needs, helping them understand the value and vision behind our product portfolio.

You’ll play a key role in the pre-sales process, partnering with teams across Product, Events, Account Development, and more to deliver impactful presentations and guide strategic communications throughout the RFI/RFP lifecycle.

What you’ll do:

Lead customer engagement efforts during pre-sales activities, including RFI presentations and benchmarks, with support from product subject matter experts.
Collaborate with Business Proposals, Account teams, and Solution Strategy to ensure messaging is aligned with product vision, technical strategy, and customer goals.
Tailor solution value messaging to resonate globally while addressing individual customer needs and business processes.
Build and maintain a library of customer success stories, deployment metrics, and other assets to support RFP/RFI responses and broader messaging.
Manage centralized product documentation and training resources, including webinars, videos, and internal learning platforms.
Partner with Product and Creative Services teams to develop product briefs, customer-specific presentations, videos, and case studies.
Oversee the Player Experience Lab, ensuring readiness, scheduling, and providing internal tours.

Qualifications

3+ years of experience in marketing communications, product management, or business proposals.
Exceptional communication and collaboration skills, with the ability to build alignment across diverse teams.
Talent for translating complex technology into clear, business-focused value propositions.
Creative, flexible, and detail-oriented mindset with a strategic approach to problem-solving.
Strong writing, presentation, and storytelling abilities.
Proven ability to manage multiple priorities in a fast-paced, multi-project environment.
Analytical thinking and a proactive approach to overcoming challenges.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

#LI-RQ

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $59,795 - $122,400. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.