Project Manager Design III

Role Overview

The Project Manager will be based in Perth and oversee the planning, execution, and completion of multiple technology projects for a customer.

This role requires coordinating cross-functional teams, managing resources, and supporting the definition of a technical strategy for international customers.

This is a hybrid role with 50% office attendance mandatory.

Responsibilities

• Assigned to multiple concurrent projects of varying size and complexity
• Coordinates the activities of multi-disciplinary teams (hardware, firmware, software, cloud, QA, operations) in the achievement of project objectives and outcomes
• Facilitates the flow of information among team members on assigned projects, including internal and external stakeholders
• Participates in identifying and removing project barriers and roadblocks, including technical, resource, and dependency risks
• Develops, tracks, and reports on project progress, schedules, risks, and project metrics
• Executes the full scope of large, complex assignments / projects that involve multiple technology systems, embedded platforms, and cloud based
• Accountable for one or more initiatives including business, operational, and IT deliverables.
• Directly oversees all aspects of the project life cycle and manages scope to ensure commitments are achieved within agreed upon time, cost, and quality parameters.
• Validates financial forecasts and provides on-going reconciliation of resources and other related project expenditures.
• Stakeholder Management: Serve as the primary technology contact for both the customer and the internal stakeholders including the account management and project teas.
• Communication:  Facilitate communication between all disciplines and lead, coach and inspire a “Team Brightstar” approach to customer support and project deliveries. Team members may be distributed all along the globe!
• Problem resolution and escalation: Facilitate problem resolution and provide key insight to finalize decisions. Act on escalations appropriately to ensure the success of project deliverables
• Financial management: Analyze, Review, Maintain, and Forecast delivery Project Spending and budgets for account
• Performance Monitoring: Track project performance using appropriate tools and techniques, ensuring that projects are completed on time, within scope, and within budget.
• Technology Strategy: Support the development of Technology roadmaps based on customer strategy and define the support structure for each account.
• Continuous Improvement: Evaluate project outcomes and lessons learned to drive continuous improvement within the account.

Incident Management

• Act as Incident Coordinator during major incidents, ensuring smooth end-to-end management.
• Facilitate incident triage, engage the right technical and business teams, and drive timely resolution.
• Organize and lead war rooms / bridge calls, ensuring accountability, progress tracking, and clear task ownership.
• Provide continuous communication to stakeholders, leadership, and impacted users throughout the incident lifecycle.
• Ensure proper incident logging, categorization, priority setting, and SLA adherence.
• Oversee root cause analysis (RCA) and ensure post‑incident review actions are documented and implemented.
• Support incident management process – to support, coordinate, and drive high‑priority incidents to closure.
• Responsible to work with wider team with incident facilitation, ensuring timely resolution, clear

Qualifications

• Education: Bachelor’s Degree (Preferably in a Management / Business or Information Technology Discipline) or Equivalent Experience
• 10  years managing engineering projects
• 4 to 6 years of project or team lead experience
• Effective written and verbal communication skills
• Advanced knowledge of project management applications and tools
• Strong understanding of ITIL processes (Incident, Problem, Change).
• Experience coordinating P1/P2 major incidents in complex enterprise environments.
• Communication, and Minimal Business Impact. The ideal candidate is process-oriented, calm under pressure, and highly skilled in cross-functional coordination.

Preferred Qualifications

• Experience working with globally distributed teams (outside Australia) and off-shore models will be highly valued.
• Professional project manager with experience running Software projects from conception to production ready
• Experience with highly complex, e.g. tight schedules, volatile scope, projects with multitude of competing priorities.
• Has advanced knowledge of / skills in the areas of engineering fields like software, hardware, firmware, or project management techniques and methods
• Proficiency in PowerPoint, MS Project, Clarity and JIRA is highly desirable
• Experience managing engineering projects with increasing technical and organizational complexity
• Demonstrated project leadership on multifaceted, cross functional initiatives
• PMP Certification
• Scrum Master Certification (PSM or CSM)

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

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