Database Analyst I

Location:

Port of Spain, TT, __

Requisition ID: 18679

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.

OVERRAL OBJECTIVE & PURPOSE

The Database Administrator (DBA) is responsible for ensuring that we deliver the highest quality of service to our customers with respect to Brightstar's Commercial Services products. The DBA will also work with the service providers and translate their business requirements to feasible technical solutions. In addition, the DBA would also be responsible for maintaining our key databases and other in-house developed solutions.

PRINCIPAL DUTIES & RESPONSABILITES

Gather and document business and technical requirements and provides input into the planning, acquisition, system configuration, system installation and security management processes required in the delivery of solutions.
Drafting and submission of Technical Specifications document for new customer review and sign-off.
Logging and management of all technology enhancements and maintenance requests
Ensure that CS systems and procedures are properly documented inclusive of effective redundancy and recovery plans.
Perform all aspects of administration on the commercial services platforms.
Participate in operational deployment of all new Commercial Services (CS) products and services inclusive of test plans.
Provision of post-launch customer support
Implement effective system and procedural controls as per audit requirements.
Conduct process reviews within the company and provide recommendations for enhancing or improving the existing processes.
Act as primary point of contact for internal and external technical matters.
Development of reports and analytics for commercial services products.
Retrieval of data for regulatory or other submissions
Management of Commercial Services Customer File Uploads, File transfers and collection file remittance.
Conducts periodic process reviews and provides recommendations for enhancing or improving the existing processes and procedures for the Commercial Services platform
Provide necessary training for the internal staff on routine procedures required to support the CS platform.
Provision of substantive support to Brightstar’s off-site software team in the maintenance of the Commercial Services platform
Provide second level support for agent issues for the Commercial Services platforms
Perform additional duties and responsibilities as assigned.

REQUERIMENTS

ACADEMIC BACKGROUND

Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering or equivalent.

EXPERIENCE

2 – 3 years of SQL technical experience,
Knowledge in IBM DB2
2 – 3 years of experience with LINUX/UNIX

ESSENTIAL REQUIREMENTS

Proficient in MS Excel, MS Word, MS PowerPoint & MS Outlook
Proficient in PLSQL, UNIX scripting and LINUX
Knowledge of Power BI would be an asset
Effective writing skills, including reports, procedures, and letters
Knowledge of effective project management methodologies

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

#LI-RQ

Brightstar is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. Brightstar is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

For more information, please visit www.brightstarlottery.com.