Computer Operator I

Location:

Port of Spain, TT, __

Requisition ID: 19764

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.

Overview

As a Computer Operator I, you will support Brightstar Lottery's data center and lottery operations by monitoring critical systems, responding to incidents, supporting agents and customers, and helping ensure the continuous delivery of lottery products and services. This role plays an important part in maintaining system availability, transaction integrity, and operational efficiency in a fast-paced 24x6 operational environment. The successful candidate must demonstrate a high degree of flexibility and availability to work rotating shifts, including evenings, overnight hours, weekends, and public holidays as business needs require. This role will be located onsite in Port of Spain, Trinidad & Tobago.

What You'll Do

Monitor enterprise systems and infrastructure to identify issues, perform corrective actions, and escalate incidents in accordance with established procedures
Execute daily and nightly operational checklists to support the efficient functioning of data center operations
Complete system balancing processes and operational validations to ensure transaction accuracy and service integrity
Respond to agent and customer inquiries while providing timely support and resolution to operational issues
Generate requested operational reports and review output for completeness, validity, and accuracy
Assist recovery efforts and business continuity activities to restore normal operations following incidents or disruptions
Maintain computer room, testing laboratory, storage areas, and operational resources in accordance with established standards
Perform other duties as assigned

What You'll Bring

Minimum of five O'Level subjects or equivalent secondary education credentials
Associate degree in Computer Science, Information Technology, or a related field preferred
Familiarity with Microsoft Office applications and standard business software tools
Exposure to Linux and/or UNIX operating environments is considered an asset
Demonstrated ability to troubleshoot technical issues and follow established operational procedures
Capacity to work a flexible rotating shift schedule, including nights, weekends, public holidays, and extended hours when required
Commitment to delivering excellent customer service while supporting agents, customers, and internal stakeholders
Ability to remain focused and effective in a fast-paced environment where timely response and escalation are critical
Ability to read, write, and communicate effectively in English is required

What Will Make You Stand Out

Experience supporting data center, operations center, network operations center, or help desk environments
Knowledge of incident management, monitoring tools, and escalation procedures
Familiarity with transaction-processing systems or highly available operational platforms
Background in lottery, gaming, financial services, telecommunications, or other mission-critical service environments
Understanding of system balancing, reconciliation, and operational reporting processes
Certification in Information Technology, Linux administration, or related technical disciplines

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

#LI-RQ #LI-ONSITE

Brightstar is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. Brightstar is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

For more information, please visit www.brightstarlottery.com.