Computer Operator I

Location:

Port of Spain, TT, __

Requisition ID: 18582

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.

OVERRAL OBJECTIVE & PURPOSE

Provide 24x6 operational support of product and services, our lottery operations, the agents, customers and services providers, as well as monitor IGT’s enterprise infrastructure and escalate issues as required. Also to keep the Technology Manager and Data Center Supervisor abreast of activities that would affect IGT’s customer and the site.

PRINCIPAL DUTIES & RESPONSABILITES

Monitor systems regularly for problems that may occur during the day/night and take corrective action where appropriate; notify senior personnel on reported incidents and follow the Escalation Procedures as well as IGT incident management process.
Carry out all tasks on the daily and nightly checklists in order to ensure the effective and efficient operations of the department.
Ensure system balancing is carried out nightly.
Respond to NLCB queries in a timely manner.
Generate reports upon request and ensure they are reviewed for accuracy and validity.
Assist in recovery activities necessary to restore normal operations.
Keep the Technology Manager and Data Center Supervisor abreast of activities that would affect IGT’s customers and the site (particularly system, product and/or service affecting problems).
Maintain an environmentally safe computer room, acceptance tests lab and computer storage area.
Ensure that office supplies utilized by the department do not fall below minimum requirements.
Maintain the Tape and CD/DVD library at acceptable standards.
Provide helpdesk support to the agents as appropriate.
Participates in individual professional development by completing assigned development plan.
Perform any additional duties and responsibilities as assigned.

REQUERIMENTS

ACADEMIC BACKGROUND

5 O’levels
Diploma in Computer Science or Information Technology.

EXPERIENCE

Knowledge in Microsoft Office will be an asset.
1 – 2 years of experience in a Linux/UNIX environment will be an asset.

ESSENTIAL REQUIREMENTS

Must be able to speak clearly and persuasively. Expresses self-well in-group or in one-to-one conversations
Must be able to produce written materials that are clear, concise, and easily understood.
Ability to build and maintain relationships with other team members
Effective time management skills and pay attention to details
Must be able to work in a shift environment

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

#LI-RQ

Brightstar is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. Brightstar is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

For more information, please visit www.brightstarlottery.com.