Business Operations Supervisor

Location:

Phillipsburg, SX

Requisition ID: 18617

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.

Overview

As a Business Operations Supervisor, you will support Brightstar Lottery's retail, prize payment, and business operations by overseeing the day-to-day management of assigned business units, driving operational excellence, profitability, customer satisfaction, and team performance. This role is responsible for ensuring efficient operations, business development, stakeholder engagement, regulatory compliance, and achievement of strategic objectives while serving as a role model for company values and culture. This role will be located onsite in Philipsburg, Sint Maarten.

What You'll Do

Oversee daily operations of assigned business units and Lottery-managed stores to ensure achievement of business goals, KPIs, and operational standards
Drive revenue growth initiatives, sales performance, and business development opportunities in collaboration with cross-functional teams
Analyze operational, financial, and business performance data to identify trends, recommend solutions, and improve results
Lead employee recruitment, coaching, performance management, engagement, training, and development activities
Coordinate facility, fleet, emergency preparedness, disaster recovery, and business continuity planning initiatives
Manage stakeholder relationships, customer service standards, complaint resolution, and brand representation efforts
Execute research, market assessments, and strategic projects to support continuous improvement and business growth
Perform other duties as assigned

What You'll Bring

Bachelor's degree in Management, Sales, Operations, or a related field; managerial or business management certifications are an asset
Minimum of five (5) years of experience in a similar business operations, retail management, or supervisory role
Demonstrated expertise in business management, operational execution, financial accountability, and ROI-focused decision-making
Possession of a valid driver's license with a clear driving record
Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
Proven leadership experience managing teams in a dynamic, fast-paced, customer-focused environment
Strong interpersonal, networking, negotiation, presentation, business reporting, and stakeholder management skills
Flexibility to work evenings, weekends, public holidays, and extended hours based on business needs
Willingness to travel as required to support business operations
Ability to read, write, and communicate effectively in English is required

What Will Make You Stand Out

Project management experience supporting strategic business initiatives
Background in retail, gaming, lottery, hospitality, or multi-site operations environments
Exposure to P&L management and revenue-driving strategies
Familiarity with contract management, vendor oversight, and commercial negotiations
Knowledge of customer experience improvement methodologies and operational excellence practices
Success leading cross-functional teams across diverse business functions

Physical Requirements

Travel regularly between business locations, stakeholder sites, and operational facilities as needed
Work extended hours, including evenings, weekends, and public holidays, to support business requirements
Navigate retail, office, and operational environments throughout the course of the workday
Participate in emergency response, disaster recovery, and business continuity activities when required

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

#LI-RQ #LI-ONSITE

Brightstar is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. Brightstar is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

Our people are fundamental to our success. Through our Employee Referral Bonus Program, eligible employees may receive referral bonuses for helping us identify talented individuals who share our commitment to innovation, integrity, and excellence. For information regarding eligibility and program guidelines, please visit our Employee Referral Bonus Program Policy.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

For more information, please visit www.brightstarlottery.com.

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