Business Operations Supervisor

Location:

Phillipsburg, SX

Requisition ID: 18617

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.

OVERALL OBJECTIVE & PURPOSE

The Business Operations Supervisor will have oversight for the day-to-day operations of assigned business unit, including the Lottery- managed retail store and prize payment centre (Lottery-managed store), ensuring business profitability, operational efficiencies and stakeholder relationship management.
The Business Operations Supervisor will lead employees by example by modelling IGT values and reinforcing the company’s mission, vision and strategic goals in order to drive the successful performance of the business.

PRINCIPAL DUTIES & RESPONSIBILITIES

Oversees the day-to-day operations and administrative functions of the assigned business unit(s), including the Lottery- managed store(s), ensuring consistent, timely, successful delivery of business goals and KPIs, in strict compliance with business regulations, policies, processes, timelines and budget, while maintaining a high level of confidentiality, professionalism and approach demonstrative of the IGT values.
Enables an environment of timely, efficient and high “Customer-first” service levels across the business.
Working alongside business and department leads, responsibilities include but not limited to:
- Strategic business planning, execution, assessment, reporting
- P&L management
- Oversight for Lottery-managed store(s) revenue driving initiatives
- Fleet and Facility management
- Business Emergency & Contingency Plan (when required)
- Accounts Receivables and Payable management
Ensures the Lottery-managed store represents the model agent location, through proactive, sustained, consistent execution and delivery of company best practices backed by a high level of professionalism and pleasant customer service experience
Executes, analyzes and reports on plans/ initiatives geared towards attaining sales and revenue goals and business development opportunities, in collaboration with various functional departments (sales, marketing, legal, compliance, finance, P&T, etc.)
Analyzes operations, financial and other reports and information to ensure attainment of company goals and targets; proactively identify and execute remedial action when necessary.
Closely monitors, reports and recommends timely solutions to macro, micro and competitor developments that are directly and indirectly business impacting.
Participates in the planning, strategy and contract renewals process (across all aspects of the business)
Manages resources to ensure operational efficiencies, maximizing productivity, performance and employee retention by fostering an environment hinged on the company’s mission, vision and values. Duties include (but not limited to): recruitment, resource management, engagement, evaluation and assessment, disciplinary action, coaching, mentoring, training and development and ensuring enforcement of company’s policies and processes.
Executes research projects, market and customer assessments to identify/ support business development opportunities and improve overall operations and customer experience.
Ensures the execution of market, corporate, brand and stakeholder relationship activities to ensure the company’s brand, image and reputation is well represented and protected.
Managing and executing CSR & ASA initiatives as outlined.
Management and resolution of internal and external stakeholder complaints and issues.
Coordinates site’s Disaster Recovery Plan and other emergency management activities, including business preparation and recovery efforts, employee training and communication.
Manages an up-to-date database and filing system in compliance with company process.
Clearly demonstrates and communicates the company’s mission, vision, values, goals, objectives and targets.
Is an ambassador for our company, actively participating and supporting company activities, events and employee volunteerism initiatives.
Enables an environment of professional, innovative, timely, efficient service levels across the business.
Performs any additional duties and responsibilities as assigned.

REQUIREMENTS

ACADEMIC BACKGROUND

Bachelor's degree in Management, Sales or Operations preferred. Managerial/business management certification will be an asset
Experience in Project Management desirable but not mandatory

EXPERIENCE

5 years in a similar position

ESSENTIAL REQUIREMENTS

Possess a driver’s license and clear driving record.
Experience in business management and discipline with an eye on ROI and business development
Strong Computer skills, with experience in MS Office programs (including but not limited to Outlook, Word, Excel, Power Point)
Highly professional attitude with outstanding business etiquette, networking, negotiation, interpersonal and communication skills (verbal, written, presentation, business reporting, public-speaking skills), and a passion to deliver stellar customer service
Demonstrated ability to lead and successfully drive results a dynamic, competitive, fast-paced environment, working independently or with multidisciplinary and multicultural teams and partners (internal and external)
Ability to train, coach, mentor, and evaluate the performance of staff
Genuinely demonstrates a high level of integrity and maintains confidentiality of information acquired on the job
Well organized with strong time management skills
Strong communication skills fluent in English and articulate with strong written, verbal and presentation skills
Flexible to work extended hours based on business needs (evenings, weekends, public holidays)
Willing to travel on an "as needed" basis

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

#LI-RQ

Brightstar is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. Brightstar is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

For more information, please visit www.brightstarlottery.com.

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