Lottery Field Service Technician

WHO IS BRIGHTSTAR?

Brightstar is a leading lottery company with a strong U.S. presence and global reach. We deliver secure technology, retail and digital solutions, and award-winning games that help lotteries serve their players and communities. With around 6,000 employees worldwide, we’re proud to support meaningful work that makes a difference.

Responsibilities

YOUR ROLE IN THE BRIGHTSTAR UNIVERSE

• Brightstar seeks a Lottery Field Services Technician in Union and Somerset Counties, NJ Responsible for transporting, installing, and maintaining Brightstar equipment, replacement parts, tools, and supplies in an organized and structured manner.
• Responsible for transporting, installing (if applicable), and maintaining  Brightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner.
• Attend driver training and follow Brightstar's vehicle policy regarding the use and maintenance of company vehicles.
• Maintain equipment to promote the continuous operation of  Brightstar equipment.
• Troubleshoot malfunctioning equipment to restore it to working order in the field. This may include swapping failed equipment, cleaning it, and making minor adjustments to the malfunctioning component.
• Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times, problems, details, and resolutions of failures to Dispatch.
• Deliver marketing supplies and consumable parts, such as paper, ribbons, and bet slips, and track the inventory of these items.
• Deliver basic training to new retailers or refresher/remedial training to retailers performing procedures incorrectly, such as changing paper and ribbon.
• Complete primary forms for reporting activities, equipment problems, recommendations for procedure improvements, etc

YOUR BRIGHTSTAR BENEFITS

We believe great work deserves great rewards. Here’s a glimpse of the benefits that help our team shine (all benefits mentioned are subject to policy and eligibility requirements):

• Company vehicle to take home for work use only (Field Services only, depending on location)
• Medical benefits on day one of being a Brightstar employee
• 12 paid holidays plus two floating holidays per year
• Three weeks of paid vacation per year, prorated in the first year
• 401K with employer match and 100% vested on day one
• Company-paid parental leave, life insurance, short-term disability, and long-term disability
• Gym membership reimbursement, free identity theft protection, and tuition reimbursement

YOUR STAR QUALITIES

• • High school degree or GED equivalent required.
  • 2 - 3 years of experience in a customer service-related position
  • 2 - 3 years of experience in technical repairs
  • Must possess a valid driver's license, have a good driving record, and demonstrate the ability to perceive colors correctly.
  • Must be able to drive a 20ft box truck on occasion, CDL license NOT required.
  • Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location). Must be able to transport with the assistance of a colleague and lifting equipment, up to 800lbs.  Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current. May work at heights (rooftop) for installation of equipment, work in close quarters, and/or be exposed to inclement weather during some installations.

  Must reside in proximity to the area of coverage

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self