Director of Quality, Security and Compliance

Overview

As a Senior Director of Quality, Security & Compliance, you’ll provide strategic leadership for all quality management, product security, physical security, regulatory compliance, and IT governance functions at Brightstar Lottery’s instant‑ticket manufacturing facility. This role ensures printed lottery products meet strict industry, regulatory, and customer security standards while maintaining ISO certifications, internal controls, and data integrity. The position oversees Quality, Security, Compliance, and IT teams, serving as a key liaison to customers, auditors, and regulatory partners. This position will be performed onsite at the Lakeland, Florida location.

What You'll Do

• Lead Quality, Security, Compliance, and IT functions to ensure high‑quality, secure, and compliant production.
• Oversee quality systems, testing protocols, statistical analysis, and continuous improvement initiatives to maintain product integrity and exceed client expectations.
• Direct physical security operations, including facility access, investigations, non‑conforming product controls, and coordination with lottery security officials and auditors.
• Ensure compliance with ISO standards, internal procedures, regulatory requirements, and customer specifications; support internal and external audits.
• Guide IT operations in partnership with the IT Manager, ensuring secure, reliable systems and supporting technology upgrades and compliance reviews.
• Monitor performance trends, quality metrics, audit outcomes, and security findings; present insights and recommendations to senior leadership.
• Establish departmental goals, KPIs, training requirements, and development plans to support organizational capability and readiness.
• Collaborate cross‑functionally to drive process improvements, risk mitigation, and operational excellence.
• Perform other duties as required to support Brightstar Lottery’s security, quality, and compliance objectives.

What You'll Bring

• Bachelor’s degree in Engineering, Business, Accounting, or related field.
• 10+ years of experience in quality, compliance, security, or related fields in manufacturing or security operations.
• 10+ years of supervisory or leadership experience.
• Strong leadership, organizational, and decision‑making abilities.
• Experience working in or managing high‑security or regulated environments.
• Audit experience (internal, external, regulatory, ISO).
• Excellent written and verbal communication skills across all organizational levels.
• Ability to build trusted relationships with employees, customers, auditors, and regulatory stakeholders.
• Skilled in training program development and presentation.
• Proficiency with Microsoft Office at an intermediate level or higher.
• Ability to read, write, and communicate effectively in English is required

What Will Make You Stand Out

• Certifications in Quality, Compliance, Security, IT Governance, or related fields.
• Six Sigma or Lean experience.
• Lottery or secure‑printing industry experience.

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

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