Account Services Coordinator

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility.  Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.Global Leader in Lottery Solutions | Brightstar LotteryDiscover Brightstar Lottery, the global leader in lottery innovation. Safe, secure, and engaging solutions that benefit communities and meet player needs. 

Overview

What You'll Do

• Review instant ticket prize structures to ensure mathematical accuracy and identify discrepancies
• Record and share post‑execution changes to working documentation
• Enter and maintain game data across systems, spreadsheets, and documents
• Validate Game Management System data against approved working papers
• Maintain sample ticket storage and track inventory using shraed spreadsheets
• Assemble sample ticket marketing packets for customers and internal teams
• Support preparation of customer deliverables, including game rules and working papers
• Compile audit requests and supporting documentation for external auditors
• Scan, organize, and store physical and digital records in accordance with retention standards
• Retrieve and review records to support audits and compliance reviews
• Provide general administrative and operational support as needed

What You'll Bring

• High school diploma or equivalent
• Two or more years of experience in an administrative, office support, or customer service role
• Proficiency with Microsoft Word, Excel, and Outlook
• Strong attention to detail and commitment to accuracy
• Ability to perform data entry, document editing, and basic reporting
• Working knowledge of basic math, including addition, subtraction, multiplication, and division
• Clear written and verbal communication skills in English
• Ability to lift up to 25 pounds and perform required physical tasks, including standing or walking during a shift

What Will Make You Stand Out

• Associate degree
• Experience using Adobe Acrobat Pro
• Exposure to printing, production, or a related industry
• Experience supporting multiple team members or cross‑functional groups

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range for this role is $24.00 - $25.50. The actual pay offered may be higher or lower. The Company complies with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is one part of our Total Rewards program. Non-exempt roles are eligible for irregular discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

Immigration sponsorship is not available for this role.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.