Telesales Representative I

Overview

Brightstar is seeking a customer-focused and detail-oriented ITS Representative to support inventory management at retail locations while ensuring security and enabling sales growth. In this dynamic role, you’ll work closely with Sales Representatives and retailers to manage scratch inventory, optimize order efficiency, and support top revenue-generating initiatives—all while delivering exceptional customer service.

You’ll need to be a critical thinker who thrives in a fast-paced environment, balancing multiple priorities and maintaining a positive, solutions-oriented approach.

Responsibilities

• Execute daily ITS responsibilities with consistency and organization.
• Maintain department benchmarks for inbound calls, shortage resolution, and call monitoring scores.
• Ensure inventory compliance at retail locations, aligned with assigned call cycles.
• Collaborate with Sales Representatives to maintain optimal inventory levels at retail.
• Balance core responsibilities with additional projects and tasks as assigned.
• Manage inbound calls with accuracy, documenting notes and processing retailer orders efficiently.

Qualifications

• Strong verbal communication skills in both group and one-on-one settings.
• Excellent time management and organizational abilities.
• Proficiency in computer systems and applications.
• Professional, diplomatic approach to customer interactions.
• Effective problem-solving skills and attention to detail.
• Working knowledge of Microsoft Excel.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

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