Customer Service Representative

Location:

Indianapolis, IN, US, 46202

Requisition ID: 18637

Brightstar Lottery Indiana, of Brightstar, partners with the State Lottery Commission of Indiana (dba Hoosier Lottery) to maximize net income to the State of Indiana in a socially responsible manner through the sales of Hoosier Lottery tickets. Generating more than $1.7 billion in sales annually, Brightstar Lottery Indiana is responsible for marketing, product development, sales, corporate social responsibility, technology, and operations functions for and on behalf of the Hoosier Lottery.

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.Global Leader in Lottery Solutions | Brightstar LotteryDiscover Brightstar Lottery, the global leader in lottery innovation. Safe, secure, and engaging solutions that benefit communities and meet player needs.

Overview

Brightstar is seeking a customer-focused and detail-oriented Instant Ticket Specialist (ITS) to support inventory management at retail locations while ensuring security and enabling sales growth. In this dynamic role, you’ll work closely with Sales Representatives and retailers to manage scratch inventory, optimize order efficiency, and support top revenue-generating initiatives—all while delivering exceptional customer service.

You’ll need to be a critical thinker who thrives in a fast-paced environment, balancing multiple priorities and maintaining a positive, solutions-oriented approach.

Responsibilities

Execute daily ITS responsibilities with consistency and organization.
Maintain department benchmarks for inbound calls, shortage resolution, and call monitoring scores.
Ensure inventory compliance at retail locations, aligned with assigned call cycles.
Collaborate with Sales Representatives to maintain optimal inventory levels at retail.
Balance core responsibilities with additional projects and tasks as assigned.
Manage inbound calls with accuracy, documenting notes and processing retailer orders efficiently.

Qualifications

Strong verbal communication skills in both group and one-on-one settings.
Excellent time management and organizational abilities.
Proficiency in computer systems and applications.
Professional, diplomatic approach to customer interactions.
Effective problem-solving skills and attention to detail.
Working knowledge of Microsoft Excel.

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range for this role is $14.95/hr – $32.45/hr. The actual pay offered may be higher or lower. The Company complies with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is one part of our Total Rewards program. Non-exempt roles are eligible for irregular discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.