Computer Operator I

Responsibilities

Building Bright Futures! Brightstar is seeking a Computer Operator Columbia SC. This position requires you to be flexible with shifts as it is a 24/7/365 operation. The position offers competitive wages and shift differential. It is an intermediate-level position responsible for general technical support of the data systems for lottery sales systems. This position is required to be on-site supporting the data center. This would be on overnight shift from 6pm-6am. Candidates are eligible for an overnight shift differential.

· Provides intermediate-level monitoring and solving for operating equipment for one or more jurisdictions and 24x365 alignment to operational procedures, checklists, policies, and national IT Best Practices

· Performs intermediate-level solutions of systems and servers related to host systems, middleware, applications, and existing tools according to procedures with minimal direction.

· Monitors logical security through the use of established tools and procedures.

· Performs entry-level solutions of network technologies related to IP network devices and backbone transports according to established procedures, using existing tools with minimal direction.

· Accurately performs, validates, and recovers defined processes in the operational checklists to ensure that all draw processing, day-end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests are completed.

· Appropriately coordinates, executes, validates, tracks, follows up on, and advances internal and external customer requests according to established guidelines.

· Submits recommendations to create and maintain operational procedures and checklists.

· Adheres to service level agreements by following established SLA performance requirements

· Adheres to IT standard methodologies by following established IT best practice performance and audit

· Supports documenting of all policies & procedures

· Provides training to other operators through free flow of information, encouraging and appropriately evaluating feedback, encouraging innovation, and inspiring / motivating others.

· Assists in providing informal coaching and mentoring to junior-level operators

Qualifications

• High School diploma or equivalent
• 2+ years experience with Service Desk, Help Desk, Call Center, or Customer Service positions
• Associates or bachelor’s degree in IT or related field is a plus
• Basic experience in Microsoft Office (Outlook, Teams, Word, Excel)
• Technical knowledge and skills required
• Must be able to monitor and troubleshoot multiple technologies

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

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