Telesales Representative I

Location:

Colonie, NY, US, 12205

Requisition ID: 19135

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.

Overview

The Telesales Representative I (Instant Ticket Specialist) is responsible for supporting New York Lottery retailers by managing instant ticket inventory through proactive telephone-based sales activities. This role focuses on growing instant ticket sales by maintaining the right product mix for assigned retailers, providing regular inventory recommendations, and ensuring consistent communication through scheduled weekly or bi-weekly outreach.

As part of the inside sales team, the Telesales Representative works closely with field sales staff to optimize retailer performance, respond to customer inquiries, and process incoming ticket orders. The role emphasizes relationship-building, accurate account documentation, and meeting targeted sales goals while demonstrating the benefits of Brightstar’s inventory management approach. Success in this position requires strong communication skills, sales acumen, attention to detail, and the ability to collaborate effectively in a fast-paced, customer-focused environment.

Responsibilities

The Telesales Representative (Instant Ticket Specialist) assists in managing the NY Lottery Retailer instant ticket inventory via telephone by contacting established customers on a regularly scheduled basis.

Grow Instant Ticket Sales by managing existing retailers’ inventory to ensure right product mix
Contact assigned retailer’s weekly or bi-weekly to make recommendations that will result in optimizing instant sales
Sales typically made through inbound sales activities, inbound activity is supported secondary
Maintain notes for each account
Demonstrates the advantages of Brightstar solely managing inventory
Achieves targeted sales goals
Acts as part of an inside sales team and support field sales staff
Responds to customer inquiries
Review and process incoming instant ticket orders from sales representatives while working in conjunction with them to provide the highest level of support to lottery retailers
Performs additional duties and responsibilities as assigned

Qualifications

Education:

High School degree or equivalent; associates degree preferred.

Experience:

1 year of related experience is required.

Additional Skills:

Proficiency in Spanish preferred
Proficiency with Microsoft products and Outlook

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

#LI-TM1 #LI-HYBRID

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $43,680 - $46,800. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.