Overview

The Telecommunications Technician installs, maintains, and repairs telecommunications equipment and infrastructure, including wiring, cabling, and various devices. This role is focused on the physical installation and hands-on maintenance of telecom systems, ensuring they operate effectively and reliably. The technician troubleshoots hardware and software problems, performs diagnostic tests, and provides support to end-users and customers. This position requires mechanical aptitude, physical dexterity, and strong problem-solving skills.

As a key technical resource for Field Services, this role supports a broad range of lottery operations throughout California, including retailer locations, district offices, headquarters, communications infrastructure, and special events.

Responsibilities

Field Support

• Perform complex installations, including structured cabling and telecommunications infrastructure.
• Troubleshoot and resolve terminal, peripheral, communications, hardware, and software issues independently.
• Provide backup support for firmware and application field distributions.
• Support high-volume retailer locations and escalated technical issues.
• Deliver technical assistance for complex operational issues requiring immediate resolution.

CSL Headquarters Support

• Provide CAT Lab support.
• Troubleshoot terminals, peripherals, communications systems, and related equipment.

District Office Support

• Provide terminal and peripheral support.
• Troubleshoot communications and connectivity issues.

Special Events Support

• Serve as the primary point of contact between Brightstar and CSL for numerous high-profile special events throughout the year.
• Provide technical planning, communications coordination, onsite technical support, and rapid issue resolution.
• Ensure uninterrupted lottery operations during special event activities.

Communications Support

• Process and manage LOC ID requests from HNS.
• Troubleshoot Ventus, HNS, VSAT, Broadband, and other communication circuits.
• Support retailer communication connectivity issues.
• Maintain and monitor statewide communication inventories.
• Produce and manage monthly communications counts and reporting.

Compliance and Maintenance

• Ensure compliance with safety, technical, and operational standards during installations and maintenance activities.
• Perform diagnostic testing and preventative maintenance to maintain system reliability and performance.

Qualifications

Skills and Abilities

• Strong diagnostic and troubleshooting skills for hardware, software, communications, and network-related issues.
• Knowledge of structured cabling systems and telecommunications infrastructure.
• Competence in using telecommunications testing and diagnostic tools.
• Ability to manage multiple priorities and respond effectively to urgent operational issues.
• Strong customer service, communication, and problem-solving skills.
• Ability to work independently while supporting statewide operations and cross-functional teams.

Education and Experience

• High school degree or GED equivalent required.  An associate degree or technical certification in telecommunications, electronics, information technology, or a related field is preferred.
• Minimum of 2 to 4 years of related telecommunications, technical field support, or communications infrastructure experience.
• Experience troubleshooting telecommunications circuits, terminals, peripherals, and related communications equipment preferred.
• Experience supporting statewide field operations, large customer environments, or mission-critical systems.

Physical Requirements

• Ability to lift, carry, and install telecommunications equipment and related materials.
• Ability to work in indoor and outdoor environments, including retail, warehouse, office, and field locations.
• Frequent standing, walking, bending, climbing, reaching, and use of hand tools.
• Ability to travel as needed to provide onsite support and technical assistance.

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self