Computer Operator I

Location:

Bratislava 2, SK, 821 01

Requisition ID: 19283

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.

Overview

As an Operation Analyst, you will support the ongoing operations and projects, Brightstar Clients: both internal and external customers; supporting internal Quality Assurance (QA) as well as Customer Acceptance Testing (CAT) and providing documentation.

Responsibilities

Incident management: Investigate incidents in the production environment working mainly with remote engineers, on-call support outside office hours and when needed, on-site DC support. Local QA and troubleshooting support for terminal application and instant ticket incidents.
Problem management: Participate in root cause analysis, problem resolution and continuous improvement initiatives.
Change management: Coordinate changes as per change management process, keeping design up to date, working together with Brightstar system engineers and alerting management of software changes to be made.
Integration support: Provide support to QA and CAT phases of projects, interfacing with local team and customer staff as appropriate during projects. Perform go-live installations (batch work).
Operations support: document system related work instructions, developing reports, procedures and technical documentation; collaborate with Brightstar operation center to perform backups and systems jobs. Physical hardware and system-level software support at the DC.
Monitoring support: Ensure that systems are working at proper performance, working together with capacity manager; and assure proper monitoring of systems in collaboration with event manager and monitoring team in Poland.
Ensure that all systems are properly secured as per Consortium security framework.
Ensure systems proper redundancy as per availability plan and business continuity plan, participating on-site in DRP plan design and testing.
Perform system administration duties on Gaming system as well as basic local IT support.

Qualifications

Diploma: Bachelor in IT or equal by experience.
Years of experience: 1-4 years of experience at Computer Operator level or similar, and with customer support.
Technical knowledge: Windows and Unix/ Linux server operating systems. Knowledge of, or certification in ITIL is a definite plus.
Soft skills: flexible, autonomous, take initiatives, stress resistant, capable of prioritizing tasks and manage constant changes and multiple different tasks; able to work with remote teams.
Driving license: B – nice to have
Languages: English – must have

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

Brightstar is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. Brightstar is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

For more information, please visit www.brightstarlottery.com.