Supervisor Physical Security

Responsibilities

• Oversee daily physical security operations for Texas and all assigned remote sites globally, including offices, warehouses, data centers, and lottery-related locations.
• Own the access control administration, badge issuance, access requests, access reviews, and employee terminations.
• Oversee the review of security-related work orders, tickets, and service requests.
• Coordinate incident response with internal stakeholders, facilities teams, law enforcement, and emergency responders when necessary.
• Assess security risks and direct mitigation efforts during off-hours events to minimize operational disruption and maintain compliance.
• Provide timely communication and incident updates to leadership and appropriate stakeholders during significant security events.
• Perform annual reviews of the security policies, procedures, response protocols, and operational documentation.
• Administer physical security systems, including access control, visitor management, CCTV, and alarm monitoring.
• Troubleshoot security system issues and coordinate repairs with internal support teams.
• Work with the Sr. Manager of Operations to manage site projects, including new site activations, office expansions, remodels, and physical security improvement projects.
• Conduct or coordinate investigations involving security incidents, policy violations, suspicious activity, property loss, workplace safety concerns, and access control violations.
• Review major incident reports for accuracy, completeness, and appropriate escalation.
• Supervise and develop security officers.
• Provide coaching, training, scheduling oversight, and performance management.
• Conduct team meetings on a quarterly basis to align
• Ensure staffing levels and operational coverage meet day-to-day operations requirements.

Qualifications

• 5+ years of experience in physical security, corporate security, GSOC operations, law enforcement, military security, or a related field leadership.
• Experience with access control, CCTV, alarm monitoring, investigations, and incident response.
• Experience working in highly regulated environments.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, and SharePoint.

Education

Required

• High School Diploma or GED equivalent.
• Minimum 5 years of progressively responsible experience in corporate security, physical security, GSOC operations, law enforcement, military, or a related field.
• Minimum 2 years of supervisory or team leadership experience.

Preferred

• Associate’s degree in criminal justice, Security Management, Business Administration, Emergency Management, Homeland Security, or a related field.
• Bachelor’s degree in criminal justice, Security Management, Business Administration, Emergency Management, Homeland Security, Human Resources, or a related field.
• ASIS APP, PSP, CPP, or other relevant professional security certification.
• Experience supporting regulated industries, including lottery, gaming, critical infrastructure, technology, or data center operations.

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

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