Physical Security Systems Manager

Overview

The Manager, Physical Security Systems owns the design, standards, and operational integrity of the organization's global physical security systems estate — including CCTV, access control/card readers, intrusion detection, and related infrastructure integrated to a central monitoring location — across a footprint of 100+ sites. This role sets architectural and design standards, troubleshoots system issues, maintains and troubleshoots systems, manages system requests through a ticketing system, and serves as the primary technical liaison to third-party integrators and embedded field technicians. The role also carries governance responsibilities for regulatory and compliance adherence, including Multi-State Lottery (MUSL) Rules and other state lottery security protocols, and acts as the subject-matter expert for RFPs, audits, and regulatory engagement. The Manager reports to the Senior Manager of Security Operations to align systems architecture with day-to-day security operations.

Responsibilities

• Own and evolve the global architecture and design standards for physical security systems — CCTV, access control/card readers, intrusion detection, and centralized monitoring infrastructure.
• Maintain the availability, integrity, and security of all physical security platforms.
• Perform systems health monitoring to verify the availability and performance of servers, applications, and databases, while managing user accounts, permissions, authentication methods, and periodic access reviews.
• Define technical standards, specifications, and configuration baselines applied consistently across all 100+ locations.
• Serve as the escalation point and SME for system troubleshooting across the global portfolio, coordinating resolution with vendors and field technicians.
• Manage relationships with third-party security integrators and embedded/on-site technicians, including performance, SLAs, service quality, and contract compliance.
• Coordinate installation, commissioning, and maintenance activity for new and existing sites in partnership with integrator partners.
• Maintain system documentation, as-built records, and configuration inventories across the estate.
• Partner closely with the Senior Manager of Security Operations to align systems capability with operational security requirements.
• Collaborate with Workplace Services, Data Center Operations Management, IT/Infrastructure, EHS, Facilities, and Legal/Compliance on cross-functional security initiatives.
• Support site GMs and regional stakeholders on local security systems needs within global standards.

Qualifications

Required

• Bachelor's degree in a related field, or equivalent experience.
• Significant experience in physical security systems architecture, design, and operations, ideally across a multi-site or global portfolio.
• Experience supporting mission-critical facilities, data centers, operations, or high-security environments.
• Hirsch Velocity Access Control System certification or the ability to obtain certification within the first 90 days of hire,
• Demonstrated experience managing third-party integrators and vendor relationships.
• Experience supporting regulatory compliance, audits, and RFP processes as a technical SME.
• Strong troubleshooting skills across networked security systems and infrastructure.
• Hands-on experience with physical security hardware devices, including access control, video surveillance, and intrusion detection system components and their functionality.
• Excellent stakeholder management and communication skills, with the ability to work across regions and functions.

Preferred

• Experience in a regulated industry, ideally gaming, lottery, or another highly regulated, security-sensitive sector.
• Familiarity with MUSL rules or comparable state/regional gaming security regulations.
• Experience working with DMP intrusion detection systems, Milestone XProtect video management systems, and Hirsch Velocity Access Control System, or comparable enterprise access control platforms.
• Experience working with High-Security key management and restricted keyway programs.
• Relevant industry certifications (e.g., PSP, CPP, or manufacturer/platform-specific certifications).
• Experience operating in a global or multi-region organization with 100+ physical locations.

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

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