Instant Ticket Specialist

Location:

Austin, TX, US, 78754 Austin, TX, US, 78754

Requisition ID: 18790

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.

Responsibilities

Responsible for performing a variety of duties for assigned retailers including sales support and the promotion of positive retailer relations.

Maintains knowledge of diverse instant ticket portfolio that features 80-90 product launches per year and supports over $8,000,000,000 in annual sales
Communicates with the field sales force daily to assist with the growth in sales of the instant product by providing product information and inventory insight customized to the retailer level.
Manages inventory of instant tickets by analyzing individual retailer sales histories as well as monitors overall instant ticket field inventories to maximize the products’ sale potential.
Reviews and processes incoming ticket orders from sales representatives and retailers.
Provides support for key account installs and key account changes of ownership.
Monitors sales and inventories for lottery promotions.
Maintains knowledge of policies and procedures around instant ticket transactions and effective management of inventory at retail.
Educates retailers on instant ticket policies and procedures as necessary.
Works with retailers in troubleshooting and correcting instant ticket pack issues.
Provides support to lottery agents as needed.

Qualifications

Associates Degree or equivalent work experience
1-2 years of work experience preferably in a sales support or customer-focused role
Proficiency in Microsoft Office Applications

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

#LI-NA1

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $29,100 - $49,500. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.