Repair Technician I

Responsibilities

Are you ready to join a dynamic team in a role that offers variety and the opportunity to make a tangible impact? At Brightstar, we're seeking a dedicated Repair Technician to join our Manufacturing team in Austell, GA. As a Repair Technician, you will play a crucial role in ensuring our terminals and associated peripherals perform flawlessly. This is an outstanding opportunity to work with world-class equipment and contribute to a highly ambitious and proven organization!

•   Troubleshoot and repair terminals and associated peripherals down to the component and board level.
•   Support field service technicians by distributing parts, tools, and inventory.
•   Test the Point of Sale and Communications equipment to determine the cause of failure.
•   Inspect and clean the interior/exterior of Point-of-Sale equipment as required.
•   Update and maintain repair and inventory databases.
•   Assist in maintaining an adequate supply of spare parts, sub-assemblies, and complete terminals.
•   Screen parts returned from vendors and repair centers for quality assurance.
•   Collaborate with different client services departments and lottery and retail customers as required.
•   Perform data entry and general administrative duties.
•   Adhere to all safety policies and procedures.
•   Operate forklift equipment.
•   Occasionally operate a 24-foot box truck for the installation of self-service equipment at retail locations.
•   Aid with field service activities, including service calls and installations, as needed.
•   Manage transportation of equipment between warehouses.
• Minimal travel is required, with occasional field assistance as needed, based on site requirements.

Building Brighter Futures!

•  Medical benefits are available from the first day of employment.
• Three weeks of paid vacation per year, with prorated accrual for the first year.
•  401 (k) with employer match and 100% vesting from day one.
•  Company-paid parental leave, life insurance, short-term disability, and long-term disability.
•  Gym membership reimbursement, free identity theft protection, and tuition reimbursement.

Qualifications

PHYSICAL REQUIREMENTS

•   Must be able to climb a ladder and lift and carry equipment weighing up to fifty (50) pounds for a significant distance.
•   Demonstrate dexterity when working with tools, moving parts, and electrical current.

EDUCATION

•   High school degree or GED equivalent required.

 YEARS EXPERIENCE

•   One or more years of related work experience is required.
•   Experience working with electronics and electromechanical devices is essential.
•   Experience with communications and IP-based technology is preferred.
•   Proficiency in navigating various software applications is required.
•   Ability to work independently and demonstrate self-motivation.
•   Outstanding customer service skills.
•   Strong mechanical reasoning skills.
•   Excellent interpersonal skills, including the ability to build relationships and collaborate with others.
•   Strong verbal communication skills.
•   Ability to adjust to multiple demands, shifting priorities, and perform well under pressure.
•   Must possess a valid driver's license and have a good driving record.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership